22 March 2010

Meeting our customers' needs

We are pleased to announce that we have chosen Vision Support Trading as our provider of alternative formats, such as Braille, Large Print and Audio.  Vision Support Trading (VST) is one of the UK’s leading providers of dedicated transcription service solutions for the visually impaired. One of its unique characteristics is that it is a social enterprise working alongside its parent charity Vision Support, this means that all the profits from its commercial activities are fed back into the community to assist people with sight loss to maintain their independence.

If you would like us to provide any of our information in an alternative format please let us know, your requirements.

Jan 2010

HOW TELCOS CAN TAKE ADVANTAGE OF DISPUTE RESOLUTION SCHEMES

Click here to view a feature comment from an industry representative, on the Otelo Member Board, who explains how small to medium businesses can use dispute resolution schemes to their advantage.

October 2009

BBC WATCHDOG REPORTS ON BT TIME RELATED CHARGES (TRCs).

September 2009

OFCOM REDUCES WAITING TIME FOR CONSUMERS' ACCESS TO DISPUTE RESOLUTION SCHEMES

Otelo welcomes Ofcom's  announcement of the new rules to reduce the time consumers have to wait to seek an independent resolution of their disputes with communications providers.
 
Ofcom’s new rules, which come into force on 1 September 09, mean that consumers will be able to use Otelo’s service eight weeks after making an initial complaint to their communications provider.

Otelo’s Chief Ombudsman, Lewis Shand Smith, said: “We are pleased that Ofcom has announced these changes as a speedy and fair outcome to complaints are in the best interests of consumers and our members.

"We are confident that our member companies will rise to the challenge to resolve their customers’ complaints within the new timescales.

"We now look forward to the quick resolution of the issues surrounding ‘signposting’- the timescales and ways in which consumers should be informed of their right to take their complaint to an ADR scheme, along with Ofcom’s definition of a complaint. Taken together, these measures will significantly improve the means by which consumers and companies resolve disputes."

You can read the full Ofcom press release at: http://www.ofcom.org.uk/media/news/2009/05/nr_20090519

 If you have any press enquiries you can contact our communications team. See Contact us for more details.